Sukin Natural AU Reviews

Sukin Naturals has a specific policy for returns and exchanges. If there is a problem with the order, customers are advised to contact Sukin Naturals directly. However, if a customer changes their mind about a product, Sukin does not have to provide a refund. Claims relating to products that are damaged in transport or incorrect goods received must be made within 24 hours of receiving the goods. Once these claims are confirmed upon receiving the returned goods at their warehouse, Sukin will either re-supply the item(s) or credit the relevant invoice. It's important to note that goods can only be returned for re-supply or credit if they are unopened and in their original condition.

As for the shipping policy, orders are dispatched within 1-2 business days after order placement using Australia Post e-parcel. During promotional periods, dispatch may take 5-6 business days. Delivery times vary depending on location, with Australia Post taking approximately 2 to 4 days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia, and up to 7 working days to Western Australia. A flat rate of $7.95 is charged for shipping within Australia, and shipping is free for all orders over $50 within Australia. International shipping is also available, with costs varying by country. Express Post is an option at checkout, but it does not guarantee next-day delivery. Once an order is dispatched, customers receive an email with a tracking number. If a mobile number is added to the account at checkout, a tracking text will be sent once the parcel arrives at the Australia Post state depot. Please note that all import duties, taxes, and charges are not included in the item, shipping, and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.